Terms of Service

All Prices/Models/Parts on this site
are subject to change without notice.

Service

Fast and friendly! No long waits! We continually receive online orders 24 hours a day, 7 days a week. You'll be sent an email verification within 24 hours after placing your order. In stock orders are processed and shipped within 3 business days. Items that are not in stock will be shipped within 2-4 weeks from order date. In either case a confirmation will be emailed to you on the day of shipping (allow 5-7 business days for delivery).
** Insurance and delivery confirmation are now being included to guarantee delivery of products orders.

Method of Payment

We accept VISA, MASTERCARD, AMERICAN EXPRESS and PAYPAL. All prices are in US dollars. If you do not want to use your credit card online from your home computer, you can get your order processed by calling to speak to a customer service representative at 1-800-236-0493 or 1-204-231-3990 or by sending an e-mail to tachevacuum@mts.net.

Receiving your products

Please note that a signature is required for delivery to be completed. This means that the package must be accepted and signed for by someone at your delivery address. The following is our delivery process:

- If you are unavailable when the courier makes the initial delivery, a postcard will be left stating that they will try again the next day between 9:00am and 5:00pm. You may also sign the card and leave it in front of the door, indicating that you authorize the courier to leave the package at the door without a signature.

- The courier will attempt another delivery. If you are still unavailable and have not waived your signature by signing the card, the courier will leave another postcard stating that they have attempted delivery and that you may contact the courier to re-direct the delivery to another location (e.g., your work address) or pick up the package at the courier distribution center.

Product returns

Our goal is to ensure that you are completely satisfied with your purchase. When you receive your package, we ask that you examine it closely prior to opening the factory sealed product packaging. If you are not satisfied with your order, you may return or exchange your product back to Tache Vacuum Center's retail store. Please fill out our Return qualification form to request for a Return Merchandise Authorization number (RMA). It will take approximately 2 business days before a RMA number is issued to you.

IMPORTANT: Packages returned without a RMA number will be refused. Your RMA number is valid for 10 days. Simply return the product in the same condition as purchased - with all manuals, accessories and the packing slip. Exchanges only on New or Used Vacuums - NO REFUNDS.

Please make sure you are ordering the correct bags, filters, accessories or parts for your vacuum. We DO NOT process refunds on wrong orders - only exchanges. And this DOES NOT include shipping. If you change your mind after placing an order through PayPal or by phone or email, and refuse your order or wish to cancel it, there is no refund. Also, make sure you have the correct address for the courier company. If your order is returned to us because you typed in the wrong or insufficient address, you will be charged for the re-shipping fee. Insurance and delivery confirmation are now being included to guarantee delivery of products ordered.

Refunds

Products may be returned unopened for a refund within 7 days of its receipt and will be charged a re-stocking fee of 20%. You can expect a refund in the same form of payment originally used for purchase within 14 business days of our receiving your return. Refunds on purchases made with a credit card will only be credited to the same card. Please note that we will only refund shipping costs if the return is a result of our error.

Purchases by minors

Our policy is to not sell to minors. If you are under the legal age of majority and wish to purchase from our on-line store, you must have a parent or legal guardian make the purchase for you.

Misprints

At Tache Vacuum Center Inc. we do our best to provide you with the most reliable and up to date information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction and/or correct the error on our website. In the event that you are shipped an incorrect product, we will accept the unit back and offer a full refund.

Warranty

New vacuums come with a manufacturer's warranty. For warranty service, you can contact the manufacturer's authorized warranty service station closest to you or call us for assistance. This information is available either with the material shipped with the product, or from the manufacturer directly. All merchandise may be returned to our service center for repair if a warranty service is not in your area. All used vacuums come with a 90 day Tache Vacuum Warranty on parts and labor. In either case, you will be responsible for shipping charges only.

PLEASE NOTE: Do not accept your shipment if the package shows signs of damage. Returns must be shipped prepaid.

We accept phone-in orders by calling 1-800-236-0493. Hours for phone lines are 9:30am to 5:30pm Monday to Friday and 9:30am to 3:30pm Saturday (Central time).